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Salesforce ADM-201 Exam Dumps Certification

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Salesforce ADM-201 Exam Summary:

Exam Name : Salesforce Administrator

Exam Code ADM-201

Exam Price Registration fee: $200 USD
Retake fee: $100 USD

Duration105 minutes

Number of Questions 60

Passing Score 65%

Configuration and Setup- Describe the information found in the company settings (for example: company settings fiscal year, business hours, currency management, default settings).
- Distinguish and understand the administration of declarative configuration of the User Interface. (for example: UI settings, app menu, list views, global actions, Lightning App Builder).
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.20%Object Manager and Lightning App Builder- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.20%Sales and Marketing Applications- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools and campaign management. (for example: leads, lead convert, lead assignment rules, campaign and campaign members.)12%Service and Support Applications- Describe the capabilities of case management. (for example: case, case assignment rules, and queues.)
- Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.)11%

Productivity and Collaboration- Describe the capabilities of activity management.
- Describe the features of Chatter.
- Describe the capabilities of Salesforce Mobile App.
- Identify use cases for AppExchange applications.7%Data and Analytics Management- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, Subscribing, running user).14%

Workflow/Process Automation- Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
- Describe capabilities and use cases for Flow.
- Describe capabilities and use cases for the approval process.16%

Organization Setup - 1%
Company profile

User Setup - 9%
Creation of multiple users

Global User Interface - 1%
List View

Security and Access - 15%
Sharing Rules
Manual Sharing

Standard and Custom Objects - 18%
Types of objects
Types of fields
Record types and business processes
Implications of deleting fields
Formula fields

Sales Cloud Applications - 9%
Sales process
Big Deal Alert
Web to Lead
Lead Assignment Rule

Service Cloud Applications - 6%
Case management
Web to Case
Email to Case
Public Solution
Salesforce Knowledge

Activity Management - 3%

Chatter - 1%
Describe the features of Chatter

Data Management - 11%
Data export
Import Wizard

Content and Folder Management - 2%
Salesforce Content
Folders - Email Templates, Reports, documents

Reports and Dashboards - 13%
Custom Report Types

Workflow Automation - 7%
Approval process

Desktop and Mobile Administration - 2%
Salesforce1 and SalesforceA
Salesforce for Outlook

AppExchange - 2%

1. Manage users, data, and security
2. Maintain and customize Sales Cloud and Service Cloud applications
3. Build reports, dashboards, and workflow

Administrator's responsiblities:

1. Customizing your application, including page layouts, fields, tabs, and business processes.
2. Creating a secure Salesforce environment.
3. Maintaining and import clean data.
4. Creating high-value reports and dashboards.

5. Setting up workflow automation.

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